KPIs

For every project undertaken, Manifest conducts a series of concrete procedures in order to measure the quality of the services offered, aiming to evaluate their effectiveness and efficiency.
This evaluation is depicted in certain KPIs (Key Performance Indicators), which can be followed online by the customer.
To illustrate, the three following KPIs are proposed in every collaboration:

  1. Quality Index
  2. No. of Complaints
  3. Consumables Budget

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